License Management Guide

The license system used by LightBurn has a web portal where you can view the computers activated on your license, deactivate unused computers, or process an Offline Activation.

If you purchased your key from LightBurn directly, you will have access to this portal. If you purchased from a 3^rd party vendor, we will need to assign your license key to your email address for you to gain access. Contact us at [email protected] with your full name and license key to have us do so.

Accessing the License Portal

The first time you use the portal you will need to enter the email address assigned to your key and request a password reset.

Follow these instructions to access the License Portal:

1. Go to https://lightburn.customer.cryptlex.com/.

2. Click Forgot Password.

3. Enter the email address where you received your license key, and click Recover Password.

4. You will receive an email from Cryptlex with a password reset link.

5. Follow the link, choose your new password, then log in.

Note

If you do not see an email from Cryptlex, check your Promotions or Spam folders — the password reset email sometimes ends up there. If you still cannot find it, your email provider might be blocking the email from ever reaching you. Contact us at [email protected] to have us reassign your key to an address under a different provider. Gmail accounts work well.

Removing an Old Computer From Your Key

If you still have access to the computer you wish to remove from your license:

1. Open LightBurn on that computer and go to Help → License Management.

2. Click Deactivate License.

   

If you no longer have access to the computer you wish to remove:

1. Log in to the License Portal. On the main screen you will see any licenses associated with your email address.

   

2. Click on Activations in the left sidebar to view a list of computers assigned to your license key, when they were last used (Last Synced At), and when they were first activated (Creation Date).

   

3. Click the three dot icon to the right of any computer in the list, to show the option to Delete that computer, removing the license from the computer, and freeing up the license seat for use on another machine.

   

Processing an Offline Activation

Purchased LightBurn licenses — but not free trials — can be activated offline. If your computer can be connected to the internet, even temporarily, this process is not necessary.

Follow the steps below to activate LightBurn on a computer without access to the internet (offline).

Step 1: Generate a request file

1. Open LightBurn on the offline computer.
2. Go to Help → License Management to open the License Management window.
3. Enter your license key in the License Management window.
4. Click Request Offline Activation.
5. Save and copy the generated .ofr file to a flash drive or other removable storage.

Step 2: Upload the request file to the License Portal

1. Bring the .ofr file from Step 1 to a computer with an internet connection.
2. On this computer, open the License Portal and log in. If you're logging into the portal for the first time, see Accessing the License Portal for more instructions.
3. While viewing your license in the portal, go to Activations in the left navigation bar.
4. Click on Create Offline.
5. Paste your key into the License Key field.
6. Click in the Offline Request field to open your computer's file browser, navigate to the .ofr file you saved to a flash drive, and select it.
7. Click Activate. Keep the window open for the next step.

Step 3: Complete activation on the offline computer

1. If you entered the information correctly, you'll see a message saying Task Successful. Click Download to download the .dat response file.
2. If you see an Invalid license id message instead, you'll need to repeat the process. Take care to enter your exact license — including hyphens — into LightBurn and the field in the Offline Activation window. Copying and pasting the key directly from your original order email is the best way to ensure accuracy.
3. Save the file to the flash drive and transfer it back to the offline computer.
4. On the offline computer, in LightBurn's License Management window, click Process Offline Activation.
5. Navigate to the location you saved the .dat response file to in Step 2 and select it, completing the Offline Activation process.

It is not possible to complete this process for a Trial ID. LightBurn must connect to the internet once to activate a trial, after which you are free to take your computer back offline.

If you're not comfortable performing all of the above steps yourself, email us at [email protected], with the .ofr file and license key, and we will process the file and return the .dat response file for you to use to complete the activation.

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For more help using LightBurn, please visit our forum to talk with LightBurn staff and users, or email support.

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