Enterprise Security FAQ

This page contains answers to common questions we receive from corporate or educational IT departments prior to purchasing. If your question is not answered here, please email support for further assistance.

Is LightBurn a cloud service? Does it require an internet connection?

LightBurn is a software package that runs entirely on the local computer. An internet connection is not required, except to activate a free trial.

Does LightBurn utilize an internet connection in any way?

If available, LightBurn utilizes an internet connection for two purposes:

  • License activation and deactivation. If this is not an option, you can complete an offline activation instead.
  • Checking for updates to the software and built-in links. This check takes place once a day when the software is opened, and accesses LightBurn's servers as well as a publicly accessible GitHub repository.

LightBurn does not connect to the internet for any other purposes.

How does LightBurn use, collect, and share personal information?

At present, we do not collect or process personal information considered to be "Sensitive Information", "Sensitive Personal Information", or "special category data" in connection with our services.

For customers who license our software or make other purchases, we collect the following information:

  • Name and contact information, including company affiliation.
  • Order information.
  • Payment information, including credit card account or bank account and routing information.

We use this information for the following purposes:

  • To process payments and generate license keys.
  • Service analysis, security, and administration.

Information is collected directly from the individual, and may be shared with our payment processor, our license key processor, and our sales tax remittance processor. It may also be shared with the following:

  • Processors/service providers: We share your personal information with third parties that provide services to us. We engage these kinds of third parties with contracts that require them to use your personal information only for the purpose of delivering the services for which we have engaged the third party and as required by law. These kinds of third parties provide website hosting, business, professional, administrative, or technical support functions for us, such as payment processing, billing, data storage, quality assurance, and marketing.
  • Legal compliance recipients: We disclose personal information to the courts, the government, law enforcement agencies, litigants, and similar recipients when required by law.
  • Successors: We may disclose personal information associated with a part of our business to a buyer, potential buyer, or other successor to our business.
Where do you store data?

Your personal information will be stored and processed in the United States, where our servers are located. If we transfer personal information to the United States from another jurisdiction, we will do so in a way that complies with applicable legal requirements.

Does LightBurn back up the software configuration?

Yes, LightBurn's preferences are automatically backed up regularly. All backups are saved to the local computer. Read more in our documentation.

Does LightBurn provide regular alerts for software updates?

Yes. If an internet connection is available, LightBurn checks for updates on a daily basis and will notify users of an update when available.

Where can I access more detailed information on privacy and security?

For more help using LightBurn, please visit our forum to talk with LightBurn staff and users, or email support.