License Management¶

The license system used by LightBurn has a web portal where you can view the computers activated on your license, deactivate unused computers, or process an Offline Activation.

If you purchased your key from LightBurn directly, you will have access to this portal. If you purchased from a 3^rd party vendor, we will need to assign your license key to your email address for you to gain access. Contact us at support@lightburnsoftware.com with your full name and license key to have us do so.

Accessing the License Portal¶

The first time you use the portal you will need to enter the email address assigned to your key and request a password reset.

Follow these instructions to access the license portal:

1. Go to http://lightburn.cryptlex.app.

2. Click Forgot Password.

   Note

   Select United States as your region in the upper-right corner of the License Portal login page, regardless of your location, or our License Management server may fail to send the password reset email.

   

3. Enter the email address where you received your license key, and click Recover Password.

4. You will receive an email from Cryptlex with a password reset link.

5. Follow the link, choose your new password, then log in.

Removing an Old Computer From Your Key¶

If you still have access to the computer you wish to remove from your license:

1. Open LightBurn on that computer and go to Help → License Management

2. Click Deactivate License

   

If you no longer have access to the computer you wish to remove:

1. Log in to the License Portal. On the main screen you will see any licenses associated with your email address.

   

2. Click on "#/# Activations" next to a license to show which computers are assigned to your license key, when they were last used, and when they were first activated.

   

3. Click one of the computers to show additional details. You'll see a 3 dot icon in the upper-right.

4. Click that icon to see the option to delete an activation, removing the license from that computer, and freeing up the license seat for use on another machine.

   

Processing an Offline Activation¶

Follow the steps below to activate LightBurn on a computer without access to the internet.

1. Enter your license key in the License Management window.

2. Click Request Offline Activation.

   

3. You'll be asked to save a file with an .ofr extension that contains the machine fingerprint as an offline request. Save and copy that file to a USB flash drive and bring it to a machine with a network connection.

4. Log in to the License portal on the machine with a network connection.

5. Open the .ofr file in a text editor (any basic editor like Notepad++ or TextEdit will do), then highlight and copy (CTRL/⌘ + C) the entire string of characters.

6. While viewing your license in the portal, click Activations then Offline Activation.

   

7. Paste (CTRL/⌘ + V) the copied .ofr file content into the request box in License Portal, then click Activate.

   

8. Click Download Response to download the .dat response file.

   

9. Transfer the .dat file back to the offline computer by USB flash drive.

10. On the offline computer, in the License Management window in LightBurn, click Process Offline Activation.

    

11. Navigate to the location the .dat response file is saved and select it, completing the Offline Activation process.

If you're not comfortable performing all of the above steps yourself, email us at support@lightburnsoftware.com, with the .ofr file and license key, and we will process the file and return the .dat response file for you to use to complete the activation.